Policies + Procedures

 • Appointments begin at the scheduled time, as arriving late does not extend the appointment time.

• 7+ minutes late= $17 late fee

• 15 minutes late without notice = appointment is considered canceled

• A non-refundable deposit is required to book.

• If your appointment is canceled within the allowed timeframe, the deposit can be applied toward another service within 14 days.

• No shows forfeit the deposit, and will not be allowed to rebook.

• All sessions are fully clothed. Please wear appropriate yet comfortable clothing that allows unrestricted movement. We reserve the right to refuse or discontinue service is clothing is deemed inappropriate.

• Clean socks are mandatory while being serviced.

• No additional guests unless discussed and approved in advance.

• Assisted Stretching/Flexibility Coaching are not medical treatment, physical therapy or massage therapy.

• We do not treat medical or diagnose medical conditions.

• Clients should seek clearance from an appropriate healthcare professional when necessary.

We accept:

• Tap-to-pay on site

• Zelle

• Cash

• Apple Pay

(No Cash App)

Serene Stretching reserves the right to refuse or discontinue service at any time when necessary, including when a situation is deemed unsafe, inappropriate or inconsistent with our policies.